About Questions and Answers
2022-12-02
1. Does your company have any certificates to prove that the cards can be sold in the European market? If so, how to prove the authenticity?
Re: 1) Our products have passed CE certification, and are exported to Europe, America, Africa, Asia Pacific and other countries and regions, and are praised and praised by customers all over the world. 2) You can prove the authenticity by copying the certificate number and checking it on the website.
2. Are you a direct manufacturer?
Re: 1) Yes, the company is engaged in the research and development, production, sales and professional system services of smart card products, with a monthly output of up to 18 million pieces; 2) It has many years of rich production management experience, a safe and stable operation mode, excellent and perfect Qualification certification, world-leading card making technology and smart card production line, strict management measures and standardized ISO9001:2008 international quality management system; 3) Products have passed CE certification and have been exported to Europe, America, Africa, Asia Pacific and other countries and regions, It has been praised and praised by customers from all over the world. 4) We have been engaged in the smart card manufacturing industry for 16 years. Our factory is in Dongguan. You are welcome to visit our factory at any time.
3. Can your factory encrypt? If I want to encrypt, what data do I need to provide?
Re:1) Yes, this is the unique advantage of our factory in the industry. If you need encryption, it is best to provide encrypted data, and tell us which sector the data needs to be written in and which module is encrypted and in what format. Save 2) If you don't know the encrypted data, if you have a sample card on hand, you can also provide 2-3 sample cards for us to test, so that we will follow up your sample card encryption and send our new one Sample card for you to confirm again.
4) What is the purpose of your card?
4. Your factory mentioned in the brochure that the monthly output is 18 million. Why do I need 45 working days for 500,000 pieces?
Re: 1) Our assembly line implements a 24-hour three-shift non-stop production system, and continues to produce online orders from other customers. At the same time, our factory has a rigorous production order process, all orders are scheduled according to the order of order, and the planned production completion time. 2) At this time, many old customers return orders, so there are other orders waiting for production on the production line. The production department calculates the production time of your order based on the current production order 3) If your order is particularly urgent, We can help you negotiate with the factory and arrange expedited priority production to complete your order, so that the timeliness is very fast, but if it is expedited, the factory will generate additional costs due to the expedited, which needs to be paid by the buyer. 4) When do you want us to complete this order? I will ask you about the extra expedited fee.
5. How to ensure product quality? What is the loss rate?
Re: 1) Our factory has passed the ISO9001:2008 international quality management system, and the quality of all products conforms to international standards and is 100% guaranteed. 2) The cards in our factory have passed 25 strict quality control procedures, checked at each level, and adopted a full inspection method to ensure that the pass rate is 100%, and the loss rate is less than 0.3%. This is much higher than the peer standard of. 3) If you find a damaged card in the case of non-human damage, you can count the quantity and send it back to our factory for testing to prove that it is a quality problem, we can replenish it for you in the next batch of orders for free.
6. If the cards in the bulk shipment cannot match my system, what measures will you take to deal with it?
Re: 1) In fact, we will not accept orders just for the sake of receiving orders like other manufacturers. We will not directly make large products to you if we are not sure whether our cards match your system, otherwise If the card doesn't work, that's a huge loss for you. 2) Before producing bulk products, we usually mail sample cards to you for testing. After the sample cards pass the test, we will make bulk products for you based on the sample cards to ensure that the large products are consistent with the sample cards, so as to avoid this type of problem arises. 3) At the same time, we are a responsible and reputable manufacturer. If the card cannot be used normally due to our factory’s large-scale products, we will take full responsibility. Please rest assured in this regard. Choosing to cooperate with us means choosing to rest assured.
7. I need 100 business cards, can you help me design 2-3 layouts for free?
Re: Yes, no problem. Our designers will provide you with 4-5 design proposals within 15 minutes, I believe our design will satisfy you
8. Can I buy printers and card readers directly from your factory? I need a one-stop service company.
Re: 1) We specialize in the production of cards. It is recommended to find professional suppliers when purchasing printers and card readers.
2) If you really need it, please let us know your region. We need to confirm with our partners whether there is any cooperation point in your region.
9. Can you provide a web page to prove that your company is a registered partner of NXP?
Re: Yes, no problem.
1) Our company has cooperated with NXP for 11 years and has become a gold partner;
2) A chip purchase contract for each batch can be provided to ensure that all chips are 100% imported;
10. Do you have existing customers in our country? Can you tell me which ones?
Re: 1) Yes, but as a partner, we must obtain permission before we can inform other customers about customer privacy issues. I believe you can understand.
11. The video shows that most of the products are cards. Are you a direct manufacturer producing wrists, straps and keychains?
Re: We produce cards as well as wrist straps and key chains, but since our main products are cards, we also focus on displaying more of our cards in videos or albums, and we have other branches in Dongguan The factory is specialized in the production of wrist straps and key chains, so you don't have to worry about it.
12. The official website shows that SLE4442 has been discontinued in 2014. Why can your company still produce it? Is it a substitute chip?
Re: The upgrade chip of the SLE4442 chip is the SLE5542 chip. The difference between the two models is only in the production process and production cost. The production cost of the SLE5542 chip is much lower than that of the SLE4442 chip. For users, the performance of the two models is exactly the same, and there is no difference in use. It is true that the SLE4442 chip has been discontinued.
Now the chip that is fully compatible with SLE4442 in the market is FM4442. The performance, purpose, and usage of FM4442 chip are exactly the same as SLE4442, but because SLE4442 is an imported chip with original packaging, there will be many additional fees such as customs duties, so the price is relatively high. FM4442 is produced in mainland China, the production cost is relatively low, and the price is highly competitive. Therefore, in more and more systems, FM4442 chip cards are used to replace SLE4442 chip cards.
13. What are your company's products? Which ones have industry advantages?
Re: The company specializes in the production of various contact IC cards, non-contact IC cards, ID cards, M1 cards, RFID cards, Philips S50, S70, 4442, 4428, 5542, 5528, HID, T5577, ATMEL series chip cards, CPU Chip card, multi-frequency card, composite card, etc. Sales of contact and non-contact IC cards, ID cards, M1 cards, RFID cards, and T5577 cards have a very good reputation in the industry, and they have established cooperative relationships with many customers for many years.
14. I have already paid 300 yuan for the sample, but the design has changed, can I make a sample for free?
Re: 1) Every time we make a sample, we need to republish and print it; and every time we make a sample, there will be a certain amount of machine depreciation fees, labor costs and other costs.
2) The proofing fee is already the lowest cost. As you know, the production process of a card must go through at least 25 processes. We do not make any profit on the sample; if we make another proof for free, we will lose money. .
3) If your design does not change much, you can use the quality of the previous sample as a reference, and there is no need to waste the 300 yuan for re-proofing. What do you think?
15. I would like to know some details about your product (inquiry)
Re: 1) Yes, according to our understanding, xx products are the most popular in your area, why don't we first send the catalog description and detailed specifications of these two models for your reference, and we will attach other Product catalog, if you are interested in other products, we can also add them to the quotation. 2) In addition, we are a card factory for personalized custom printing and production, so the cards can be personalized according to your specific requirements. If you have any special requirements, please let me know without hesitation, I will provide you with the best quotation.
16. Can you sign a non-disclosure agreement?
Re: 1) Yes, please send the confidentiality agreement to me for a look. If there is no doubt, I will send the scanned copy back to you within 30 minutes under normal circumstances. 2) At the same time, our company implements closed management, conducts encryption management on all production materials, and mechanically crushes defective products to ensure that the production materials are not leaked.
17. Is it possible to send samples for free? You can use the cheapest one, such as EMS
Re: Yes, we can provide 2-3 sample cards for free, but the shipping fee needs to be paid by the buyer.
18. Can you give me the quotation in EXCEL format?
Re: It is not easy to save the data in the Excel table. Sometimes pressing the wrong key may change a lot of things. So it is best for you to use the PDF file as a reference.
19. We only need chips, can we provide them?
Re: It can be provided. Conventional chips are ordered in large quantities. Unpopular chips need to be customized and require a certain minimum order quantity to order. What type of chip do you want and how much quantity do you need?
20. We only have sample cards but no design documents. Can you provide us with design documents according to the sample cards?
Re: 1) You can send us the sample card first, and it is generally possible to do it. 2) If the pattern of the sample card is too complicated and it is impossible to do it, it is also good to suggest a new layout. We have professional designers who can help you design it for free.
21. The price of buying 1,000 inkjet white cards is too high. Would it be cheaper to buy 2,000?
Re: The minimum order quantity of inkjet white cards is 1,000 pieces, and the price of 2,000 pieces is about the same. It is recommended that you can make 10,000 pieces. The quantity is large, and the price will be relatively cheaper.
22. Why is the price on the Alibaba website lower than the price you quoted?
Re: 1) Because our products are all customized according to different customer needs, there is no rigid price, and we can only provide price ranges. The prices on the website are for reference only. 2) The actual quotation needs to be calculated according to your order quantity and production process requirements. The quantity and process required by the customer are different, and the price is also different.
23. Can you provide a card with a sensing distance of 10-15cm?
Re: Yes. The sensing distance of the card is generally 2.5cm-10cm. However, the sensing distance of the card is also related to the reading distance of the card reader, and the sensing distance of a high-quality card reader will be longer. What is the reading distance of your card reader? In addition, we can also send some samples to you for testing and confirmation.
24. Can I use Ali Logistics? That will be cheaper
Re:1) Yes, the price is related to the actual weight of the goods you ordered, the shipping method you choose, and the shipping address. 2) Please provide the delivery address and zip code, and I will compare them for you.
25. I don't have a door lock yet, and I want to buy the lock together with the card, can you provide it?
Re: We are specialized in the production of cards. We can provide you with professional guidance when purchasing cards. Door lock dealers are specialized in the production of locks. If you buy locks from them, they will give you professional purchase guidance.
Re: 1) Our products have passed CE certification, and are exported to Europe, America, Africa, Asia Pacific and other countries and regions, and are praised and praised by customers all over the world. 2) You can prove the authenticity by copying the certificate number and checking it on the website.
2. Are you a direct manufacturer?
Re: 1) Yes, the company is engaged in the research and development, production, sales and professional system services of smart card products, with a monthly output of up to 18 million pieces; 2) It has many years of rich production management experience, a safe and stable operation mode, excellent and perfect Qualification certification, world-leading card making technology and smart card production line, strict management measures and standardized ISO9001:2008 international quality management system; 3) Products have passed CE certification and have been exported to Europe, America, Africa, Asia Pacific and other countries and regions, It has been praised and praised by customers from all over the world. 4) We have been engaged in the smart card manufacturing industry for 16 years. Our factory is in Dongguan. You are welcome to visit our factory at any time.
3. Can your factory encrypt? If I want to encrypt, what data do I need to provide?
Re:1) Yes, this is the unique advantage of our factory in the industry. If you need encryption, it is best to provide encrypted data, and tell us which sector the data needs to be written in and which module is encrypted and in what format. Save 2) If you don't know the encrypted data, if you have a sample card on hand, you can also provide 2-3 sample cards for us to test, so that we will follow up your sample card encryption and send our new one Sample card for you to confirm again.
4) What is the purpose of your card?
4. Your factory mentioned in the brochure that the monthly output is 18 million. Why do I need 45 working days for 500,000 pieces?
Re: 1) Our assembly line implements a 24-hour three-shift non-stop production system, and continues to produce online orders from other customers. At the same time, our factory has a rigorous production order process, all orders are scheduled according to the order of order, and the planned production completion time. 2) At this time, many old customers return orders, so there are other orders waiting for production on the production line. The production department calculates the production time of your order based on the current production order 3) If your order is particularly urgent, We can help you negotiate with the factory and arrange expedited priority production to complete your order, so that the timeliness is very fast, but if it is expedited, the factory will generate additional costs due to the expedited, which needs to be paid by the buyer. 4) When do you want us to complete this order? I will ask you about the extra expedited fee.
5. How to ensure product quality? What is the loss rate?
Re: 1) Our factory has passed the ISO9001:2008 international quality management system, and the quality of all products conforms to international standards and is 100% guaranteed. 2) The cards in our factory have passed 25 strict quality control procedures, checked at each level, and adopted a full inspection method to ensure that the pass rate is 100%, and the loss rate is less than 0.3%. This is much higher than the peer standard of. 3) If you find a damaged card in the case of non-human damage, you can count the quantity and send it back to our factory for testing to prove that it is a quality problem, we can replenish it for you in the next batch of orders for free.
6. If the cards in the bulk shipment cannot match my system, what measures will you take to deal with it?
Re: 1) In fact, we will not accept orders just for the sake of receiving orders like other manufacturers. We will not directly make large products to you if we are not sure whether our cards match your system, otherwise If the card doesn't work, that's a huge loss for you. 2) Before producing bulk products, we usually mail sample cards to you for testing. After the sample cards pass the test, we will make bulk products for you based on the sample cards to ensure that the large products are consistent with the sample cards, so as to avoid this type of problem arises. 3) At the same time, we are a responsible and reputable manufacturer. If the card cannot be used normally due to our factory’s large-scale products, we will take full responsibility. Please rest assured in this regard. Choosing to cooperate with us means choosing to rest assured.
7. I need 100 business cards, can you help me design 2-3 layouts for free?
Re: Yes, no problem. Our designers will provide you with 4-5 design proposals within 15 minutes, I believe our design will satisfy you
8. Can I buy printers and card readers directly from your factory? I need a one-stop service company.
Re: 1) We specialize in the production of cards. It is recommended to find professional suppliers when purchasing printers and card readers.
2) If you really need it, please let us know your region. We need to confirm with our partners whether there is any cooperation point in your region.
9. Can you provide a web page to prove that your company is a registered partner of NXP?
Re: Yes, no problem.
1) Our company has cooperated with NXP for 11 years and has become a gold partner;
2) A chip purchase contract for each batch can be provided to ensure that all chips are 100% imported;
10. Do you have existing customers in our country? Can you tell me which ones?
Re: 1) Yes, but as a partner, we must obtain permission before we can inform other customers about customer privacy issues. I believe you can understand.
11. The video shows that most of the products are cards. Are you a direct manufacturer producing wrists, straps and keychains?
Re: We produce cards as well as wrist straps and key chains, but since our main products are cards, we also focus on displaying more of our cards in videos or albums, and we have other branches in Dongguan The factory is specialized in the production of wrist straps and key chains, so you don't have to worry about it.
12. The official website shows that SLE4442 has been discontinued in 2014. Why can your company still produce it? Is it a substitute chip?
Re: The upgrade chip of the SLE4442 chip is the SLE5542 chip. The difference between the two models is only in the production process and production cost. The production cost of the SLE5542 chip is much lower than that of the SLE4442 chip. For users, the performance of the two models is exactly the same, and there is no difference in use. It is true that the SLE4442 chip has been discontinued.
Now the chip that is fully compatible with SLE4442 in the market is FM4442. The performance, purpose, and usage of FM4442 chip are exactly the same as SLE4442, but because SLE4442 is an imported chip with original packaging, there will be many additional fees such as customs duties, so the price is relatively high. FM4442 is produced in mainland China, the production cost is relatively low, and the price is highly competitive. Therefore, in more and more systems, FM4442 chip cards are used to replace SLE4442 chip cards.
13. What are your company's products? Which ones have industry advantages?
Re: The company specializes in the production of various contact IC cards, non-contact IC cards, ID cards, M1 cards, RFID cards, Philips S50, S70, 4442, 4428, 5542, 5528, HID, T5577, ATMEL series chip cards, CPU Chip card, multi-frequency card, composite card, etc. Sales of contact and non-contact IC cards, ID cards, M1 cards, RFID cards, and T5577 cards have a very good reputation in the industry, and they have established cooperative relationships with many customers for many years.
14. I have already paid 300 yuan for the sample, but the design has changed, can I make a sample for free?
Re: 1) Every time we make a sample, we need to republish and print it; and every time we make a sample, there will be a certain amount of machine depreciation fees, labor costs and other costs.
2) The proofing fee is already the lowest cost. As you know, the production process of a card must go through at least 25 processes. We do not make any profit on the sample; if we make another proof for free, we will lose money. .
3) If your design does not change much, you can use the quality of the previous sample as a reference, and there is no need to waste the 300 yuan for re-proofing. What do you think?
15. I would like to know some details about your product (inquiry)
Re: 1) Yes, according to our understanding, xx products are the most popular in your area, why don't we first send the catalog description and detailed specifications of these two models for your reference, and we will attach other Product catalog, if you are interested in other products, we can also add them to the quotation. 2) In addition, we are a card factory for personalized custom printing and production, so the cards can be personalized according to your specific requirements. If you have any special requirements, please let me know without hesitation, I will provide you with the best quotation.
16. Can you sign a non-disclosure agreement?
Re: 1) Yes, please send the confidentiality agreement to me for a look. If there is no doubt, I will send the scanned copy back to you within 30 minutes under normal circumstances. 2) At the same time, our company implements closed management, conducts encryption management on all production materials, and mechanically crushes defective products to ensure that the production materials are not leaked.
17. Is it possible to send samples for free? You can use the cheapest one, such as EMS
Re: Yes, we can provide 2-3 sample cards for free, but the shipping fee needs to be paid by the buyer.
18. Can you give me the quotation in EXCEL format?
Re: It is not easy to save the data in the Excel table. Sometimes pressing the wrong key may change a lot of things. So it is best for you to use the PDF file as a reference.
19. We only need chips, can we provide them?
Re: It can be provided. Conventional chips are ordered in large quantities. Unpopular chips need to be customized and require a certain minimum order quantity to order. What type of chip do you want and how much quantity do you need?
20. We only have sample cards but no design documents. Can you provide us with design documents according to the sample cards?
Re: 1) You can send us the sample card first, and it is generally possible to do it. 2) If the pattern of the sample card is too complicated and it is impossible to do it, it is also good to suggest a new layout. We have professional designers who can help you design it for free.
21. The price of buying 1,000 inkjet white cards is too high. Would it be cheaper to buy 2,000?
Re: The minimum order quantity of inkjet white cards is 1,000 pieces, and the price of 2,000 pieces is about the same. It is recommended that you can make 10,000 pieces. The quantity is large, and the price will be relatively cheaper.
22. Why is the price on the Alibaba website lower than the price you quoted?
Re: 1) Because our products are all customized according to different customer needs, there is no rigid price, and we can only provide price ranges. The prices on the website are for reference only. 2) The actual quotation needs to be calculated according to your order quantity and production process requirements. The quantity and process required by the customer are different, and the price is also different.
23. Can you provide a card with a sensing distance of 10-15cm?
Re: Yes. The sensing distance of the card is generally 2.5cm-10cm. However, the sensing distance of the card is also related to the reading distance of the card reader, and the sensing distance of a high-quality card reader will be longer. What is the reading distance of your card reader? In addition, we can also send some samples to you for testing and confirmation.
24. Can I use Ali Logistics? That will be cheaper
Re:1) Yes, the price is related to the actual weight of the goods you ordered, the shipping method you choose, and the shipping address. 2) Please provide the delivery address and zip code, and I will compare them for you.
25. I don't have a door lock yet, and I want to buy the lock together with the card, can you provide it?
Re: We are specialized in the production of cards. We can provide you with professional guidance when purchasing cards. Door lock dealers are specialized in the production of locks. If you buy locks from them, they will give you professional purchase guidance.